# Office-Hour Queue

> Status: live document — Orange-lane items that need business-hour
> interaction (calls, banks, authorities, accountant, notary). Batched into
> ~two office-hour command days per month. Agents preload each day with a
> runbook; the day is scarce strategic infrastructure — protect it from
> low-leverage work.
>
> **Closing an item (CUST-WP-0061-T05, 2026-07-21):** set `status: done`
> directly on the item's own yaml block in place — it already stays under
> "## Queued items" as the historical record; no separate log to move it
> to. `WORK-RECORDS.md` (generated by `statehub fix-consistency`) is the
> always-current cross-cutting view of every engagement including done
> ones.

## Item template

```yaml
id: OH-2026-NNN
title: ""
counterparty: ""        # accountant, bank, authority, customer, vendor
status: queued | prepared | done
prepared_material: []   # briefings, drafts, documents ready before the call
deadline_pressure: none | soft | hard (date)
```

## Queued items

```yaml
id: OH-2026-001
title: "Follow up StB inquiry with Inga Bohle-Horsmann (mandate for JA 2025+)"
counterparty: accountant
status: prepared
prepared_material: [audits/OK-Audit-v0-binky.md, "inquiry email 2026-07-06", "JA 2024 report PDF"]
deadline_pressure: soft (early August 2026 — she returns end of July)
```

```yaml
id: OH-2026-002
title: "DUO receipt-backlog catch-up and license/access transition plan"
counterparty: accountant
status: prepared
prepared_material: ["Weglarzy agreed to accompany DUO transfer"]
deadline_pressure: soft (before new mandate starts)
```

```yaml
id: OH-2026-003
title: "Qonto account review: cost vs. usage, access verification"
counterparty: bank
status: prepared
prepared_material: ["2026-07-18: Qonto announced MCP integration (mailing) —
  connecting the account to our agent infrastructure is planned (AWQ-010
  → BINKY-WP-0005) and is a substantive argument FOR keeping Qonto despite
  plan cost.",
  "2026-07-19: DEC-2026-004 APPROVED — Red-lane API provision path.",
  "2026-07-21: BINKY-WP-0005 FINISHED — first read-only pull done. Desk
  HUB31 = 297,50 €/mo; Qonto plan fee = 70,80 €/mo (up from 22,80/35,40);
  main balance 2 185,94 €. Evidence finance/qonto-first-pull-2026-07-21.json.
  Remaining OH decision: whether plan cost is justified vs usage (plan
  *change* is still a separate Red-lane step if desired)."]
deadline_pressure: none
```

```yaml
id: OH-2026-004
title: "Verify Handelsregister entry, registered address, Unternehmensgegenstand; locate articles of association"
counterparty: authority
status: prepared
prepared_material: []
deadline_pressure: none
```

```yaml
id: OH-2026-005
title: "Stripe dashboard: delete stale webhook endpoint https://api.preprod.blobr.dev"
counterparty: bank
status: prepared
prepared_material: ["AWQ-009 diagnosis: endpoint from defunct Blobr integration,
  DNS no longer resolves (blobr.dev gone); Stripe has sent monthly failure
  digests on the 5th since April 2026. Steps: Stripe Dashboard → Developers →
  Webhooks → delete the api.preprod.blobr.dev endpoint. While there: list any
  OTHER webhook endpoints + confirm which are live for the subscription
  pipeline (needed for AWQ-002-adjacent revenue infra inventory)."]
deadline_pressure: "low — but Stripe auto-disables chronically failing endpoints;
  cleanup avoids noise masking a real failure"
```

## Office-Hour Runbook template

```markdown
# Office-Hour Command Day — <date>

## Must do today
1. ...

## Prepared material
- ...

## Do not spend time on
- internal documentation
- repo cleanup
- speculative naming
```