# Railiance-as-a-Service — MVP Packaging (CUST-WP-0025-T26)

Status: draft v0.1 (2026-07-08)

## Tier Matrix

| Capability | Self-hosted | Managed | Fully operated |
| --- | --- | --- | --- |
| k3s + GitOps templates | ✓ OSS | ✓ | ✓ |
| Observability (metrics/logs/traces) | docs | ✓ | ✓ |
| Backup + restore drill evidence | customer-run | quarterly | monthly |
| Incident response | community | business hours | 24×7 option |
| FOS hub setup (dev/ops/fin) | docs | dev+ops | full federation |
| Runway/cost dashboard | — | optional add-on | ✓ |
| SLA | best effort | 99.5% monthly | contractual |

## Landing Page Content (Draft)

**Headline:** Sovereign DevOps for EU SMEs — without vendor lock-in.

**Subhead:** Railiance-as-a-Service packages reproducible Kubernetes operations,
observability, and FOS-aligned governance so your team can focus on product work
instead of founder-only ops.

**Proof points:**

- EU-hostable infrastructure with documented restore drills
- GDPR-conscious operations model (data stays under your control)
- VSM-based coordination — not another opaque SaaS dashboard
- Open-core templates; no mandatory hyperscaler control plane

**CTA:** Book an architecture review → scoped managed cutover proposal.

## Onboarding Workflow

1. **Discovery call** — scope workloads, compliance constraints, team size.
2. **Architecture review** — map domains, hubs, and OAS substrate requirements.
3. **Provision** — deploy k3s cluster (Railiance-managed or customer-owned).
4. **GitOps baseline** — ArgoCD apps, secrets custody via OpenBao path.
5. **Observability** — Grafana/Loki/Tempo (or customer-preferred stack).
6. **Restore drill** — execute and capture evidence within 14 days of go-live.
7. **Hub registration** — register repos in dev-hub; ops evidence on Core Hub.
8. **Handover** — runbooks, access model, escalation contacts.

## Legal and GmbH Framework (Draft — Not Legal Advice)

| Topic | v0.1 posture |
| --- | --- |
| **Entity** | Pre-revenue consulting may invoice as founder/freelance; GmbH formation triggered at €10k annual revenue or first managed customer (see bootstrap-protocol). |
| **Liability** | Managed tier: liability capped at 12 months fees; exclude indirect/consequential damages; customer maintains data custody. |
| **SLA** | Managed: 99.5% control-plane availability monthly; credits capped at 25% monthly fee. Fully operated: negotiable. |
| **Data processing** | DPA required for managed/operated tiers; subprocessors listed in canon. |
| **Insurance** | Cyber/liability policy review before first external managed customer. |

## First Customer Acquisition Strategy

1. **Internal dogfood** — complete Railiance restore drill + fin-hub runway evidence
   (`docs/evidence/runway-dogfood-2026-07-08.md`, regenerate via
   `PYTHONPATH=src uv run finhub evidence --seed-fixtures`).
2. **Founder network** — 3 architecture review offers to EU technical SMEs with DSGVO pressure.
3. **Consulting wedge** — fixed-scope "sovereign ops assessment" (2–5 days) leading to managed tier.
4. **Content** — publish restore-drill case study (non-secret evidence only).
5. **Partners** — EU hosting/legal partners for GmbH + DPA handoff.

## References

- `the-custodian/canon/projects/railiance/business-model-canvas_v0.1.md`
- `the-custodian/canon/constitution/bootstrap-protocol_v0.1.md`