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docs: ADR-007 and FDA playbook; finish WP-0009 (T11)
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Absorb railiance01 pilot supplier notes into the forward-deployed engagement
playbook, accept ADR-007 elevating DEC-FDA-001, promote architecture and
business model to v1.0, and mark KAIZEN-WP-0009 finished.
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tegwick 2026-07-16 12:44:56 +02:00
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11
docs/integrations/customer-engagement-playbook.md
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# Customer Engagement Playbook v1 (supplier)
How kaizen-agentic supports a **customer engagement repo** (reference:
[coulomb-loop](https://gitea.coulomb.social/coulomb/coulomb-loop)). Second engagements
should copy [customer-engagement-repo-layout.md](customer-engagement-repo-layout.md)
How kaizen-agentic supports a **customer engagement repo** for **improvement
loops** (reference:
[coulomb-loop](https://gitea.coulomb.social/coulomb/coulomb-loop)). Second loop
engagements should copy [customer-engagement-repo-layout.md](customer-engagement-repo-layout.md)
and complete the checklist in one session.
**Staffed Role engagements** (host-operator, forward-deployed agency) use a
different tree — see [forward-deployed-engagement-playbook.md](forward-deployed-engagement-playbook.md)
and [ADR-007](../adr/ADR-007-forward-deployed-engagement-convention.md).
## Roles
| Repo | Role |