user-engine/workplans/USER-WP-0028-user-journey-acceptance.md

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---
id: USER-WP-0028
type: workplan
title: "User account journeys and recovery"
domain: communication
repo: user-engine
status: active
owner: codex
topic_slug: communication
created: "2026-09-13"
updated: "2026-09-13"
---
Implements docs/account-journeys.md under USER-WP-0027. A passing local
suite is not evidence that an external provider flow works live.
## Complete self-service feedback and safe retries
```task
id: USER-WP-0028-T01
status: done
priority: high
```
U01U04/U10U13: preserve safe profile input on validation failure; confirm saves, expose actual login name at password handoff, keep invitation/expired/session recovery reachable. Cover success, denial, provider interruption and retry.
## Connect authoritative application access
```task
id: USER-WP-0028-T02
status: todo
priority: high
```
U09 and T05: integrate a supported catalogue/admission source and scoped grants/revocation. Do not present static links or membership as effective authorization. Continues USER-WP-0026-T03; establish provider contract before deployment.
## Complete optional OTP onboarding with provider evidence
```task
id: USER-WP-0028-T03
status: wait
priority: high
```
U05U08: depends on KEY-WP-0035 and NK-WP-0033 credential custody. Verify enrollment/cancel/replace/lost-factor recovery and old-AAL1-session behavior before enabling live handoff. No stub acceptance.
Validation: 210 database-enabled regression tests passed with no skips,
including independent-connection last-admin protection and nested bootstrap
rollback. Thirteen isolated Chromium checks passed. Provider OTP and application
access integration remain explicitly open; no complete-journey claim is inferred.