---
id: USER-WP-0028
type: workplan
title: "User account journeys and recovery"
domain: communication
repo: user-engine
status: active
owner: codex
topic_slug: communication
created: "2026-09-13"
updated: "2026-09-13"
state_hub_workstream_id: "145df9d5-a7e9-5d20-8280-9d3ea069838b"
---

Implements docs/account-journeys.md under USER-WP-0027. A passing local
suite is not evidence that an external provider flow works live.

## Complete self-service feedback and safe retries

```task
id: USER-WP-0028-T01
status: done
priority: high
state_hub_task_id: "baa9938e-271b-5590-bdc0-5c844070144c"
```

U01–U04/U10–U13: preserve safe profile input on validation failure; confirm saves, expose actual login name at password handoff, keep invitation/expired/session recovery reachable. Cover success, denial, provider interruption and retry.

## Connect authoritative application access

```task
id: USER-WP-0028-T02
status: todo
priority: high
state_hub_task_id: "5d1bf977-034d-5448-b4fb-5a8b630af6ba"
```

U09 and T05: integrate a supported catalogue/admission source and scoped grants/revocation. Do not present static links or membership as effective authorization. Continues USER-WP-0026-T03; establish provider contract before deployment.

## Complete optional OTP onboarding with provider evidence

```task
id: USER-WP-0028-T03
status: wait
priority: high
state_hub_task_id: "40e46e52-31ac-5abd-8793-04c1b7b82df3"
```

U05–U08: depends on KEY-WP-0035 and NK-WP-0033 credential custody. Verify enrollment/cancel/replace/lost-factor recovery and old-AAL1-session behavior before enabling live handoff. No stub acceptance.


Validation: 210 database-enabled regression tests passed with no skips,
including independent-connection last-admin protection and nested bootstrap
rollback. Thirteen isolated Chromium checks passed. Provider OTP and application
access integration remain explicitly open; no complete-journey claim is inferred.